Ackroyd House is a 52 bed Nursing and Residential Care Home with a Specialist Dementia Unit newly built and sits in the heart of the Moorgate area of Rotherham.
Ackroyd Clinic is conveniently situated near Rotherham General Hospital and is easily accessible by both car and bus.
The home provides a clean and friendly atmosphere and has beautifully managed gardens to the side.
As is common to all the care homes is our group, a welcome and informative approach to relatives and friends are openly practiced so that they are able to play a role in the care that our staff deliver.
Quality nursing and residential care support is given on an individual basis, the high standards that we set ourselves are guaranteed.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.