Situated in the village of Winterbourne, Crossley House is an elegant Georgian house that has been fully modified and adapted to suit the needs of a retirement home for people with a dementia. It’s secluded grounds are decorated with mature trees and the home itself is situated close to call village amenities.
The home can accommodate up to 17 elderly ladies and gentlemen in single rooms that are decorated and furnished in keeping with the style of the home. The ground floor offers two lounges with a main lounge area and TV and a smaller lounge where residents can spend time talking with the staff. The dining room is situated in our conservatory to offer a light, airy space.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.