Avonmere Care Home is a residential and dementia care home in Downend, Bristol. Our care home is a vibrant community of care and enjoys regular visits from local schools and clubs. We get out and about visiting local sites of interest in our own mini-bus. Food is freshly prepared on-site every day by our chef team and guests are welcome to visit the home any time they like. Be sure to make good use of our cafe that serves tea and cake all day, every day. Residents enjoy a balanced lifestyle, plenty of social engagements and can relax whenever they wish. Our fully equipped cinema is also very popular.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.