At York Road we provide accommodation on a residential basis for five young adults with varying learning disabilities. We specialise in providing support for people with communication difficulties and autism. The staff team at York Road strive to provide just the right level of support to individuals so they can achieve a high level of independence. We can also provide 1:1 support where necessary. All residents at York Road are involved in the creation process of their Person Centred Plans, which exist to allow staff to deliver the best possible service. These plans also give individuals the chance to outline their goals and aspirations, and we will support people to identify what steps are needed to make them happen.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.