Emmaus Suffolk is a charity that works with vulnerable, socially isolated or long-term unemployed people and those at risk of homelessness across the county.
Emmaus Suffolk @ The Royal Oak is home to a community café, charity retail space and support hubs.
The community café is open 10am - 3pm serving delicious, great value food.
Our retail space sells high quality, homeware and more, with all proceeds going back into funding the work we do supporting people across Suffolk.
The Royal Oak is also home to our support hubs, providing a safe, secure and welcoming space for people to relax and access our support team.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.