The Depperhaugh Care Home, close to the Suffolk village of Hoxne, and within easy reach of the market towns of Eye and Diss, is highly regarded for nursing, residential, dementia, end-of-life and respite care.
The quirky, elegant mansion, set in stunning grounds, was built as the family home of a 19th century British Admiral who fell in love with the Suffolk countryside which remains as impressively serene today. The home, which oozes old-fashioned comfort and elegance and charming period features, has 30 bedrooms with individual features and spacious living areas which have been decorated and furnished to respect the historic setting.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.