Hartismere Place is an 'Outstanding' CQC rated, purpose-built care home in Eye, North Suffolk. The dedicated team provide residential and dementia care on a short-term or permanent basis. They also run a day club designed for older people in the local area.
The home is designed to support your loved one to enjoy a fulfilling, varied and comfortable lifestyle. Residents can enjoy the in-house cafe, hair salon and cinema room. Each bedroom has en-suite facilities, and your loved one can bring their own possessions to help them feel at home.
A daily activities programme is tailored to the interests of residents. If you've been a keen cook or gardener all your life we see no reason for this to change, the team are on hand to support you.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.