Question 1

Can I pay for hourly childcare?

Accepted Answer

We're afraid not – sorry. If you'd like a place at a Busy Bees nursery, your child will need to come along for at least two half sessions, or one full day, each week. Speak to your local nursery about your specific needs - they'll be more than happy to help.

Question 2

Can my child come to nursery for just one day a week?

Accepted Answer

Yes, they certainly can! You can book a minimum of two half-day sessions or one full day each week. Just talk to your local nursery to discuss exactly what you need.

Question 3

Do I need to pay extra for meals and snacks while my child is at nursery?

Accepted Answer

Your child's meals and snacks are all covered in your nursery fee, so you won't need to make any additional payments. Their nursery place includes breakfast, lunch, dinner, and a variety of tasty snacks throughout the day, and we can cater for all kinds of dietary requirements and allergies as well as fussy eaters. Just talk to your nursery team if your child has any specific needs. You can take a look at an example menu on our website in the "Eating Well" section.

Question 4

Do you offer creche facilities?

Accepted Answer

Sorry, we don't offer creche facilities at Busy Bees nurseries. You'll need to book a minimum of two half-day sessions or one full day at nursery each week to book a place. Have a chat with your local nursery if you'd like to know more.

Question 5

Do you offer funded places?

Accepted Answer

Of course! We know it's not always easy to cover the costs of childcare, so we're pleased to offer a variety of funding options at our nurseries – including 30 hours funded childcare. If you're not sure whether you qualify, speak to your local nursery to work out the right funding option for you. You can find more about childcare funding at Busy Bees in the "Quality Childcare" section of our website.

Question 6

Do you offer taster sessions?

Accepted Answer

Yes, we do – we call them settling-in sessions. If you're interested in a settling-in session, start by booking a visit to your local nursery; they can tell you more about how it works.

Question 7

Do you provide nappies?

Accepted Answer

Whether or not we provide nappies varies from nursery to nursery. In some, we offer an all-inclusive package that covers nappies for children under 2. In others, we ask parents to provide their own. Talk to your local nursery to check whether you'll need to supply your own nappies.

Question 8

Do your nurseries have gardens?

Accepted Answer

Yes, they do! All of our nurseries have wonderful, fully equipped outdoor spaces for your child to explore. We plan every space carefully to extend learning opportunities, inspire creativity and – just as importantly – provide different ways to play. Resources like our mud kitchens, trikes and more are always available for children to use, and we run special activities outdoors too. Find your local nursery to learn more about their facilities.

Question 9

How do I find my nearest nursery?

Accepted Answer

Simple! Just go on our website and click "Find your nursery".  There are over 350 nurseries in the Busy Bees Group across the UK, that deliver high quality childcare and exciting learning opportunities that give every child a head start as they prepare for school.

Question 10

How do I set up an account for UP?

Accepted Answer

If you are a Busy Bees parent, just enter the email address you have registered with nursery. This will be the same email that your invoices are sent to. If you are not sure which email address you have used you can check with your nursery manager. If you are a Busy Bees practitioner, your manager will provide you with your log in details.

Question 11

How will I know if my child is settling in?

Accepted Answer

Starting nursery is an emotional time, for you as well as for your child. After all, it’s a big step! So, we’ll do everything we can to help your child settle in and give you peace of mind.

Before your child starts nursery, you're welcome to come for a settling-in session. During the session, you'll have the chance to watch your child explore nursery and interact with other children and staff. We'll also assign your child a Key Person. Their Key Person is your dedicated contact while your child is at nursery, and they'll keep you updated on their progress each day. If there are any problems at all, they'll let you know. Speak to your local nursery if you'd like to know more about settling-in sessions.

Question 12

I don't have a child at a Busy Bees nursery; can I use the UP app?

Accepted Answer

Sorry – only parents of Busy Bees children and educators at Busy Bees will be able to use the app. It’s all part of how we give the children at our nurseries their very best start in life.

Question 13

My child's a really fussy eater. Can I send them to nursery with a packed lunch?

Accepted Answer

For lots of children and for all kinds of reasons, food can be a bit tricky. In fact, that’s exactly why we don’t allow packed lunches or snacks from home at our nurseries; many of the children in our care have allergies, and we just can’t put their safety at risk.

Instead, we provide fresh and tasty breakfasts, lunches, dinners, and snacks at every one of our nurseries. Our menus are healthy, varied, and NHS approved, and we cater for special dietary requirements, cultural food choices, allergies, and fussy eaters, so every child can look forward to tasty food they love to eat. It’s all covered in your nursery fee, too. You can take a look at an example menu on our website in the "Eating Well" section.

Question 14

What will I find on the UP app?

Accepted Answer

Our UP learning programme is jam-packed with activities and information, all designed to help your child learn and grow. You'll find professional advice from our team of experts on everything from healthy eating to preparing for school, as well as hundreds of activities for you to try. There are even 50 songs to listen, sing, and dance to with your child, recorded just for Busy Bees. You can learn more about UP on our website.

Question 15

What's the UP app?

Accepted Answer

UP is Busy Bees unique learning programme and app, inspired by our promise to give children the best start in life, in and out of nursery.

"UP" stands for "Unleashing Potential", because that's exactly what we've designed this programme to do. Made for children aged 0 to 5, it's filled with an inexhaustible range of activities and advice for every age and stage of nursery children, and the app puts it all at parents fingertips. You can learn more about UP on our website.

Question 16

What’s an Enrolment Event?

Accepted Answer

Enrolment Events are like open days or open weeks at Busy Bees. It's a chance for you to visit your local nursery, take a look around, and see some of our exciting activities in action. Then, if you decide to book a nursery place during the event, you'll receive an extra special offer* – it's our way of welcoming you to the family. Talk to your local nursery if you’d like to know more.

*Note: This only applies to participating nurseries, and terms and conditions apply.

Question 17

Where can I find the UP app?

Accepted Answer

Busy Bees parents and educators can download the app from the Apple App Store or Google Play Store. To find the right app for you, look at the colours – the parent app is teal, and the educator app is purple. Find UP at the App Store and the Play Store.

Question 18

What are the opening hours of Busy Bees at West Suffolk Hospital?

Accepted Answer

The nursery is open Monday to Friday from 7:30 AM to 6:00 PM and closed on Saturdays and Sundays.

Question 19

Where is Busy Bees at West Suffolk Hospital located?

Accepted Answer

It is located on Macmillan Way, off Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2GJ, within the grounds of West Suffolk NHS Hospital.

Question 20

Does Busy Bees offer hourly childcare bookings?

Accepted Answer

No, hourly childcare is not available. You need to book at least two half-day sessions or one full day per week.

Question 21

Are meals and snacks included in the nursery fees?

Accepted Answer

Yes, all meals and snacks including breakfast, lunch, dinner, and tasty snacks are included in the nursery fee and cater to dietary requirements and allergies.

Question 22

Is there an app associated with Busy Bees for parents?

Accepted Answer

Yes, the UP Busy Bees app provides activities, professional advice, and learning resources for children aged 0 to 5, designed for parents and educators of Busy Bees children.

Question 23

Can parents book settling-in or taster sessions for their children?

Accepted Answer

Yes, Busy Bees offers settling-in sessions to help children acclimate to nursery life. You can book a visit to your local nursery to learn more.

Question 24

Does the nursery have outdoor play areas?

Accepted Answer

Yes, all Busy Bees nurseries have fully equipped outdoor spaces with resources like mud kitchens and trikes, designed to extend learning and play.

Question 25

How can I find and book a visit to the nursery?

Accepted Answer

You can book a visit through their website via the provided booking link, or find your nearest nursery using their website's nursery finder.

Question 26

What nearby medical facilities are close to Busy Bees at West Suffolk Hospital?

Accepted Answer

Nearby medical facilities include West Suffolk Hospital, Eye Clinic West Suffolk Hospital, West Suffolk Maternity, Martin Corke Day Surgery, and the Neonatal Unit at West Suffolk Hospital.

Question 27

What nearby amenities can parents visit before or after dropping off their child?

Accepted Answer

Parents can visit the Grand Arcade Cambridge shopping center, WHSmith bookstore, or relax at nearby parks such as Hardwick Heath after nursery drop-off or pick-up.

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