Lilibet Manor in Crawshawbooth, Rossendale, Lancashire, provides nursing and residential care for up to 50 residents. This includes long-term, short-term and respite care, as well as specialist care for people aged 18 and over with complex needs such as alzheimers, dementia and medical/physical disabilities. Lilibet Manor is rated Good by the Care Quality Commission (CQC
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.