Assisted Living FacilityMental Health ClinicMental Health ServiceRehabilitation Center
Located in Reading, Yew Tree Lodge provides specialist residential support for 16 male and female adults with enduring mental health needs. We place great importance on outcomes and quality of life, looking at what can be achieved for each resident, their abilities, interests and needs. We work within a positive environment to encourage confidence, bring structure, inclusion and opportunity in their lives.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.