Senior Citizen CentreNursing HomeRetirement Community
Maitland House, nestled in the heart of Reading, Berkshire, is a welcoming home for older people seeking a secure and comfortable living environment. With an array of amenities including internet access, a car park, communal lounge, and garden, our residents enjoy convenience and relaxation at their fingertips. Nourishing meals are also provided to ensure their well-being. Our friendly staff offers personalised care and assistance round the clock. Our priority is to provide a warm and inviting place that feels like home.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.