Ty Gwynno care home offers residential, nursing, dementia and palliative care to up to 46 older people in Pontypridd.
The home is just outside the town centre, with a bus route into the high street where residents can enjoy shops and amenities. It is also half an hour’s drive from Cardiff. The home is in a quiet residential area with stunning views over the surrounding countryside.
Ty Gwynno is cheerfully decorated throughout its lounge and dining areas and its conservatory. Each bedroom is single and has a television point and WiFi, with a lift to bedrooms on the first floor. There is a large landscaped garden with a seated patio area.
Location
Ty Gwynno Care Home
Cartrefi Gofal Ty Gwynno Hafod Lane, Hopkinstown, RCT
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.