Ruby Lodge Care Home is located in Thirsk, a thriving market town in North Yorkshire. The sixty-nine-bed home has been purpose-built to promote a lifestyle for residents that offers a luxurious environment with exceptional personalised care.
Ruby Lodge will be home to up to sixty-nine people, with a luxurious yet homely feel. Our care home provides person-centred residential and specialist dementia care across three floors. From the moment you step across the threshold, you will be embraced by its warm and welcoming atmosphere. With superb facilities, the highest standards of care, support and social interaction will be delivered with dignity, kindness, and compassion.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.