Saint Cecilia’s Nursing Home in Scarborough offers compassionate and professional care for people with a wide variety of often complex needs in a homely, warm and welcoming environment. Our ethos is to concentrate on what people can achieve rather than what they can’t and to provide the most individually tailored, person-centred care that we can. A settled team of nursing and care staff, many of whom have been with us for many years, provide a high standard of care in a positive, happy atmosphere.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.