The Moors is a purpose built residential and nursing home situated on the outskirts of the charming City of Ripon. The home also offers residential and nursing care for people living with dementia. We believe comfort is the key to creating a home-from-home atmosphere and we pride ourselves on the quality and variety of our facilities and services.
From our comfortable facilities to our individualised person-centred approach to care and well-being, we are passionate about making those staying with us feel at home.
We understand the importance of choice and independence. The care and assistance we offer gives residents the freedom to do as they choose and peace of mind knowing that all the little things are being taken care of.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.