The Terrace provides a range of quality care services for older people in beautiful surroundings. The skilled and experienced team provides permanent and short-term residential and dementia care, including for people with physical disabilities.
Set in a Victorian building, The Terrace retains its ornate stonework and high ceilings. Each bedroom is different: some are very spacious, some offer fantastic countryside views and others open onto the gardens and have their own patio area.
There are also different communal spaces where residents can socialise with friends and visitors, take part in activities or spend quiet time reading and relaxing. There's even a bar and hair salon. The gardens are a big feature and perfect for the summer.
Location
The Terrace Care Home - Care UK
The Terrace Care Home Maison Dieu, Anchorage Hill, NYK
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.