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Willowbrook

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About

Assisted Living Facility
A progressive community housing and care village for older people with individually tailored care & support. Willowbrook, Bettws, is a high quality community housing and care scheme for older people which has been developed in partnership with Newport City Council. The scheme comprises a total of 40 self-contained apartments with a mix of 1 and 2 bedroom accommodation, and fourteen two bedroom bungalows, all fully wheelchair accessible with widened doorways and level access.

Location

Willowbrook
Willowbrook Lambourne Way, Bettws, NWP
NP20 7TH, United Kingdom

Hours

MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Reviews

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4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars
25
1 star
1

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.

Customer Service

Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.

Cleanliness

The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.

Coupon Issues

Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.

Operational Hours

There were complaints about unclear operational hours and being turned away before closing time.