Chetwynd House offers residential, dementia, respite and daycare.
Located in Chilwell near Beeston, Nottingham, Family-run Chetwynd House offers a luxurious award-winning service with the highest quality of care. Residents are tended to and cared for by our ‘adept’ team, with their dignity, independence, and happiness as the cornerstone of our care.
The home comprises five separate care suites for individual and small community living, each with its own beautifully decorated and furnished lounge, dining facilities and lifestyle kitchen. Our team are experienced, skilled, passionate, caring, and completely dedicated to the happiness and wellbeing of our residents who are encouraged to live life as they choose.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.