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Duncote Hall & The Lakes Care Home - Minster Care Group

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About

Nursing HomeAssisted Living Facility
Duncote Hall is set in 8 acres of well-tendered gardens, the property itself is a manor house with an extension built in 1987 in keeping with the original property. Duncote Hall caters for all aspects of care including residential, dementia, respite and palliative care. All rooms have an en-suite and enjoy a lovely view of the gardens. We pride ourselves on our excellent food and choices. The meals can be taken in the individual own rooms or in our tastefully decorated dining room. Residents are able to choose from the menu and are assisted by our dining room attendant The home has a large conservatory which overlooks the grounds to the rear of the building, there are seating areas for all to enjoy around the grounds.

Location

Duncote Hall & The Lakes Care Home - Minster Care Group
Duncote, Towcester, NTH
NN12 8AQ, United Kingdom

Hours

MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Reviews

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4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars
25
1 star
1

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.

Customer Service

Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.

Cleanliness

The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.

Coupon Issues

Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.

Operational Hours

There were complaints about unclear operational hours and being turned away before closing time.