Duncote Hall is set in 8 acres of well-tendered gardens, the property itself is a manor house with an extension built in 1987 in keeping with the original property.
Duncote Hall caters for all aspects of care including residential, dementia, respite and palliative care.
All rooms have an en-suite and enjoy a lovely view of the gardens.
We pride ourselves on our excellent food and choices. The meals can be taken in the individual own rooms or in our tastefully decorated dining room. Residents are able to choose from the menu and are assisted by our dining room attendant
The home has a large conservatory which overlooks the grounds to the rear of the building, there are seating areas for all to enjoy around the grounds.
Location
Duncote Hall & The Lakes Care Home - Minster Care Group
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.