Ann’s Care Homes Ltd commenced trading in February 2020, having taken over the management of Lisnisky Care Home, Portadown and, in October 2020, opened a new bespoke 14-bed mental health facility at the Grouse Care Facility Loughgall.
Following the exciting announcement regarding the acquisition of 13 nursing homes from Four Seasons Health Care (FSHC), Ann’s are now recruiting for nurse and carer positions in Northern Ireland.
Ann’s ethos is quality care that is delivered with integrity and consistency and the continuity of care of all residents is our number one priority. Ann’s are dedicated to providing the highest standards of clinical care and support to maintain a high quality of life for all residents.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.