Ashiana is an Independent Living Scheme that specialises in supporting Asian Elders. The scheme provides accommodation for people over the age of 55 in a culturally appropriate environment.
The scheme has 20 individual self-contained flats and all are accessible via stairs or lift. The scheme includes a communal lounge, kitchen, laundry, gym, gardens and relaxation room. All accessed via a secure door entry system and is wheelchair accessible.
Ashiana House is staffed by a Scheme Manager who will maintain contact with customers throughout the week to check on their wellbeing. At weekend and out of hours, customers can contact our 24 hour emergency response system.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.