Situated in the small market town of Watton, Kalmia and Mallow specialises in supporting adults with learning disabilities and challenging behaviour, as well as people with autism and dementia. We provide a safe and homely environment, where all individuals can make their own choices about the support they receive. At Kalmia and Mallow, we pride ourselves in supporting 13 people to develop individual life skills in a friendly environment of two bungalows. The support offered is dependent on individual need and staff work at each person's own pace, aiming to reach their potential.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.