Assisted Living FacilityNursing HomeRetirement Community
Lincoln House is a modern, single-storey nursing and residential care home set in the Norfolk countryside in the village of Swanton Morley, near Dereham. Located next door to our Woodgate Park retirement community, the home also benefits from having the local Swanton Morley GP practice and pharmacy close by.
Our experienced team, including Registered General Nurses and dedicated care staff, provides high-quality residential and nursing care. We specialise in person-centred palliative and end-of-life care delivered in line with NHS England guidelines. Our team works closely with healthcare professionals including community nurses, dieticians and occupational therapists to ensure residents receive compassionate, well-rounded support.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.