The Paddocks is a welcoming care home in the heart of Swaffham, offering personalised residential, dementia and mental health care. We provide flexible respite stays and permanent care in a warm, supportive environment. Our purpose-built suites include comfortable ensuite bedrooms, some with garden access, and beautifully landscaped outdoor spaces. A dedicated wellbeing team organises varied activities to promote independence and enjoyment. Visitors are always welcome to meet our caring team and experience the homely atmosphere at The Paddocks.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.