In 2018 at West Norfolk Cat Centre we helped nearly 1000 cats and kittens in a variety of ways, in & around Norfolk, Cambridgeshire, South Lincolnshire & Suffolk. Cats come to us for a variety of reasons – some are well-loved pets who have sadly lost their owners, others are strays who have no home, others are unfortunately unwanted.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.