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Business Details
About
Assisted Living Facility
Thomas Tawell House in Norwich is a luxurious state-of-the-art care home specialising is sight loss. It was purchased by Black Swan in December 2022 and is currently undergoing a significant upgrade plan.
The home has several communal lounges and bright spaces for residents to enjoy. There is a secure courtyard garden that can be enjoyed all year round.
Bedrooms are upgraded to the highest standards and the home is able to accommodate 37 residents.
Rated ‘Good’ by the Care Quality Commission in 2022, our expertise ensures residents receive individual care to help them enjoy fulfilled, active lives.
Location
Thomas Tawell House Care Home - Black Swan Care Group
106 Magpie Rd, Norwich, NFK
NR3 1JH, United Kingdom
Hours
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.