Certified by Macmillan Benefits Advice Service - Norwich, Norfolk • Jun 21, 2026
Non-Profit OrganisationVolunteer OrganisationMacmillan Cancer
We provide free and confidential benefits advice to people affected by cancer and their families. We can advise you on a wide range of issues including what benefits you're eligible for, how to maximise your income, support with appeals, tax credits, grants, housing costs and transport concessions. This includes: Identification of all benefits and support with applications and form completion; Help with Blue Badge Applications.
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Wheelchair accessible entranceAvailable
Wheelchair accessible restroomAvailable
Location
Certified by Macmillan Benefits Advice Service - Norwich, Norfolk • Jun 21, 2026
Macmillan Benefits Advice Service - Norwich, Norfolk
The Colney Centre, Norfolk and Norwich University Hospital, Norwich, NFK
You can phone the Macmillan Support Line - 0808 808 00 00. We offer confidential support to people living with cancer and their loved ones. If you need to talk, we’ll listen. If you would like to talk to someone in a language other than English, we also offer an interpreter service for our Macmillan Support Line.
Find out how our money advisers can help you access benefits you may be entitled to if you are living with cancer or supporting someone with cancer. You can call the Macmillan Support Line on 0808 808 00 00.
A cancer diagnosis can have many financial implications. Here you can find frequently asked questions about claiming benefits, getting help with living costs and managing your finances if you're impacted by cancer.
We are here for you if you have questions about cancer, managing money or you need emotional support. Just call 0800 808 00 00.
Our local cancer support search in partnership with the Cancer Care Map is here to help. Whether you are looking for support with being diagnosed or help with how you are feeling.
Our free Macmillan Buddy service is here for you. We'll match you with someone who understands what you're going through, and they'll give you a weekly call.
How it works >
1. You sign up to register your interest.
2. We'll get in touch to find out what support you need.
3. We'll find a Macmillan Buddy who suits your needs.
4. You'll get a weekly telephone or video call
With Macmillan's Free Will Service, you can have your will written for free by one of our trusted will writing partners or solicitors. You can leave a gift in your will with Macmillan, but this is optional.
There are so many ways to get involved. Whether it's minutes or months, hours or days, the time you give really does matter.
Frequently Asked Questions About Macmillan Benefits Advice Service - Norwich, Norfolk
What Number Do I Call To Talk To A Cancer Specialist?
Call the Macmillan Support Line on 0808 808 00 00 (open 7 days a week, 8am to 8pm. Opening times may vary for different specialist teams).
What Support Is Available To Help With The Cost Of Living?
You can find support information here https://www.macmillan.org.uk/cancer-information-and-support/get-help/cost-of-living or by calling 0808 800 00 00
Where Can I Make A Complaint About Macmillan Cancer Support?
You can find out more about make a complaint here https://www.macmillan.org.uk/about-us/contact-us/make-a-complaint
Does The Macmillan Website Have Live Chat?
Yes, you can use the live chat option from 8 am to 8 pm every day.
What Number Do I Call For Welfare Rights Advice?
You can call 0808 808 00 00 - availability times are Monday-Friday, 8am-8pm, Saturday-Sunday, 9am-5pm
What Number Do I Call For Energy Advice?
You can call 0808 808 00 00 - availability times are - Monday-Friday, 8am-6pm
What Number Do I Call If I'm Outside The UK?
If you're calling from outside of the UK you can contact us on +44 207 091 2230. We are unable to advise on healthcare systems overseas.
How Much Do Calls Cost To Macmillan Cancer Support?
Calls to Macmillan's Support Line on 0800 808 0000 are free on all UK landlines and UK mobile phones.
Calls may not be free from business accounts. You should check with your provider whether there will be a charge for calling before you make the call.
Please note that calls to these numbers are not free when made from phones based outside the UK. If you're calling from outside of the UK or your mobile is registered outside of the UK, you can contact us on +44 207 091 2230.
We are unable to advise on healthcare and welfare systems overseas.
Does Macmillan Cancer Support Have A Forum?
If you or someone you care about has been diagnosed with cancer, we're here to help on the Macmillan Online Community - https://community.macmillan.org.uk/
Are There Cancer Support Resources In British Sign Language?
Yes, we produce cancer information in BSL and can help you to use the Macmillan Support Line - https://www.macmillan.org.uk/cancer-information-and-support/get-help/in-your-language/british-sign-language-bsl
Do You Provide Cancer Information In Different Languages?
Yes please find cancer information in a range of different languages here https://www.macmillan.org.uk/cancer-information-and-support/get-help/in-your-language
Where Can I Find Information About Macmillan's Cancer Centres?
You can find out more information about our Macmillan Cancer Centres here https://www.macmillan.org.uk/cancer-information-and-support/get-help/centres
Where Can I Find Out About Macmillan Grants?
Macmillan Grants are small, one-off means-tested payments to help with the extra costs that living with cancer can bring. You can find out more information here https://www.macmillan.org.uk/cancer-information-and-support/get-help/financial-and-work/macmillan-grants or by calling 0808 808 00 00 between Monday to Friday, 8am to 8pm & Saturday to Sunday, 9am to 5pm
What services does Macmillan Benefits Service offer for cancer support?
Macmillan Benefits Service provides cancer information, counselling, complementary therapies, support from health professionals, benefits advice, grants advice, and support groups.
How can I contact the Macmillan Support Line in Norwich?
You can contact the Macmillan Support Line at 0808 239 5724, open 7 days a week from 8 am to 8 pm for free cancer support.
Are calls to Macmillan Cancer Support free?
Calls to Macmillan's Support Line on 0808 808 0000 are free from all UK landlines and mobile phones, but may not be free from business accounts or when calling from outside the UK.
Where is Macmillan Benefits Service located in Norwich?
Macmillan Benefits Service is located at The Colney Centre, Norfolk and Norwich University Hospital, Colney Lane, Norwich, NR4 7UY, UK.
Does Macmillan Cancer Support have accessible facilities?
Yes, the Macmillan Benefits Service has wheelchair accessible entrances and restrooms.
Are there any nearby food and retail options near Macmillan Benefits Service?
Yes, M And S Food To Go, a supermarket and retail department store, and The Pod, a coffee shop and cafe, are nearby for convenient food and drink options.
Which hospitals are located near the Macmillan Benefits Service?
Nearby hospitals include Arthur South Day Procedure Unit, Gastroenterology Unit, Norfolk and Norwich University Hospitals NHS Foundation Trust, Denton ward NHS Hospital, Hethel Ward, Out-patients East and West, Knapton Ward, N&N Maternity Unit, Rheumatology, Eye Clinic N&N, Neurology Dept, Cardiology Unit Norfolk and Hospital, Fracture Clinic, Coltishall ward, X-Ray Subwait B, NNUH Maternity, Elsie Bertram Diabetes Centre, NHS Children's department, Jenny Lind Children's Ward, The Midwife Led Birthing Unit, Weybourne Centre, and Buxton Ward.
What nearby shops are available for visitors to Macmillan Benefits Service?
WHSmith, a bookstore and office equipment shop, is nearby for visitors who may need reading materials or supplies.
Are there charitable organizations close to Macmillan Benefits Service?
Yes, the British Red Cross charity organization is located nearby and may provide additional support services.
Where can I find support groups and grants advice for cancer patients?
Support groups and advice on grants are offered by Macmillan Benefits Service, including small means-tested grants to help with the extra costs of living with cancer. You can call 0808 808 00 00 for details.
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