This profile is uncertified and using publicly sourced data
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Business Details
About
Nursing HomeRetirement Community
Heron Lodge Care Home, highly regarded for nursing, residential, dementia and respite care, is situated in the Broads capital of Wroxham, a short walk from the busy boating hub of Hoveton and within easy reach of Stalham, Horning, Acle and Salhouse.
Heron Lodge, which has been converted from an imposing house in a delightfully leafy area of the village, has 30 beautifully appointed bedrooms which have their own individual character. Spacious living areas have been lifted by tasteful interior design and the home has a shady garden much loved by residents.
Like all Kingsley homes, our focus is on resident wellbeing and we take great pride in our varied and creative activities programme, regular minibus outings and a memorable experiences.
Location
Heron Lodge Nursing Home
163 norwich rd wroxham, Norwich, NFK
NR12 8RZ, United Kingdom
Hours
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.