This profile is uncertified and using publicly sourced data
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Business Details
About
Assisted Living Facility
Chiswick House is a care home on the outskirts of Norwich city centre. We provide short-term, respite care and longer term care and support at the home.
The home is Rated 'Outstanding' by the Care Quality Commission.
Black Swan Care Group has care homes across East Anglia providing an adaptable service; facilities are continually reviewed and updated in order to provide a safe environment in which the needs of every individual are met.
Our highly skilled staff are given the skills and confidence that they need in order to deliver the highest standards of care and support to every resident.
Every person matters and will be treated equally, compassionately and with the utmost respect & dignity.
Location
Hours
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.