Harker House is our care home at the heart of the Long Stratton community in South Norfolk. The home provides short-term and full-time care and support, including specialist care and support for people living with dementia.
At the home we pride ourselves on providing person-centred care and support with a varied programme of activities and events, helping our residents to be as involved as they wish. We are proud to be part of the local Long Stratton and South Norfolk community and welcome visitors to the home.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.