Manor House & Lodge Residential Care Home is situated in the pleasant village of Blofield, seven miles east of Norwich. Shops are close at hand and there is a regular bus service into the ‘Fine City’ of Norwich, just seven miles away.
Manor House & Lodge stands in extensive gardens and enjoys delightful views over surrounding farmland. Its structure is a combination of the original Manor House, formerly a charming farmhouse, and a custom-designed, state-of-the-art dementia care facility – Manor Lodge – which was opened in October 2012. Together, they provide residential, respite and day care within a lovely environment featuring small-group dining areas, light and airy communal lounges, and skillful use of space and colour schemes.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.