Willow Grove NursingHome is a modern 54 bedroom residential care home in Ballygawley Road, Dungannon. A team of talented and experienced professionals provides expert care for older people, including for those living with dementia, with a dedicated area designed to maintain independence in a safe environment. Bedrooms at Willow Grove Care Home are beautifully furnished, with en-suite toilet facilities and televisions. The home also has excellent amenities, including comfortable lounges in which residents can relax. Our activity programme ensures that residents have the opportunity to take art in stimulating activities, organised with the past times and interests in mind. Meals are made on site by our chefs using fresh produce.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.