Porteous Family Funeral Directors are one of the few remaining family-run, independent funeral directors in Edinburgh and the Lothians.
Trusted and recommended, we put our families at the heart of everything we do.
Our meticulous attention to detail, accompanied with our exemplary service and an understanding that only perfection will suffice, is what makes our company so unique when compared to other funeral directors.
We are proud to offer a range of funeral services to suit your budget so whatever your wishes, you can be sure in the knowledge that we will be there to guide and support you in creating exactly the funeral you or your loved one deserve.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.