The “home from home” feel at Kents Hill is created by the dedicated staff who have been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care.
Resident’s rooms are spacious and feature en suite facilities. The communal areas are at the centre of what makes Kents Hill a real community whether it be at mealtimes or when enjoying activities. There are no fixed visiting hours so friends and family can come and see residents at any time.
Activities and day trips are an integral part of the resident’s well being. The activities coordinators encourage and help residents continue with existing interests and also introduce new hobbies.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.