Lakeview Lodge is a luxury care home providing residential care in beautiful surroundings. Bedrooms are tastefully decorated with en-suite wet rooms, that promote dignity and independence. Tastefully decorated lounges and dining rooms allow residents to dine and relax, whilst overlooking the enclosed gardens and lake. We get to know our residents individually and provide activities to enable them to continue to enjoy their hobbies and interests, from gardening to crafts, singing and games. Our cinema room, gym, cafe and hairdressing salon mean there is plenty going on every day.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.