Madison Court Care Home is a purpose-built care home, very recently acquired by Harbour Healthcare. This home is truly part of the community in which it sits. Proud of its local staff team, residents and families, Madison Court celebrates it’s links to the strong local mining community of the past , The Saints rugby league team and with each other.
Built over 3 floors, the home has a dedicated floor for general nursing care, residential dementia care and another for dementia nursing care. All rooms are designed for single occupancy and all have en-suite bathrooms which include showers. The home has two large lounges on the ground floor with one dedicated specifically to resident activities.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.