Nursing HomeAssisted Living FacilityRetirement CommunitySenior Citizen Centre
Copper Beeches Care Home is a family-friendly orientated home situated near the centre of historic Rochester. We are close to local shops and public transport, making us easily accessible to visitors. At our care home in Rochester, we offer 24-hour nursing dementia care, provided by specialist teams trained in the complexities of looking after those living with dementia, who may also have other long-term medical conditions. We additionally provide respite care and palliative care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.