Lake View Lodge, a state-of-the-art care home, in the picturesque village of Halling, Kent. Nestled in the heart of the Medway Valley, our home offers tranquil living with stunning views.
Choosing a care home is a big decision, and we believe it should be as stress-free as possible. We offer one inclusive fee. Enjoy tailored care, beautiful en-suite rooms, chef-prepared meals, vibrant activities, and well-being services. Peace of mind for you and your loved ones.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.