This profile is uncertified and using publicly sourced data
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Business Details
About
Nursing HomeRetirement Community
The Royal Naval Benevolent Trust provides an exceptional standard of care for older people at our care home, Pembroke House. Priority is given to those who have served as Warrant Officers or below in the Royal Navy or Royal Marines and their wives, husbands, widow(er) or civil partners. This includes service with the Royal Naval Reserves. Depending on availability of rooms, consideration may also be given to other applicants. Please contact us to enquire. Each applicant is assessed by a nurse so that we learn about the person and whether their care needs and preferences can be met by our Pembroke House team.
Location
Hours
Monday9:00 AM - 4:00 PM
Tuesday9:00 AM - 4:00 PM
Wednesday9:00 AM - 4:00 PM
Thursday9:00 AM - 4:00 PM
Friday9:00 AM - 4:00 PM
SaturdayClosed
SundayClosed
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.