At Amherst Court we work to create a welcoming atmosphere in which residents enjoy activities, go on outings and make friends with other residents and staff. At the heart of our home is our Philosophy of Care, the Eden Alternative, which encourages social interaction and engagement and works to reduce loneliness and boredom.
As part of Avante Care & Support, a not-for-profit organisation, we deliver personalised care focused on wellbeing and independence. Conveniently located for families in Chatham, our home offers a friendly community atmosphere and high-quality support.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.