Thorley House offers Residential, Short stay services and daycare; Thorley House is a purpose-built home approximately one mile from Hindley town centre. The home has a dedicated care team and a well-thought-out programme of daily activities, designed to reflect residents’ interests and wishes. It has been rated as a three-star excellent service by the Care Quality Commission.
There are 40 single rooms including two with en suite facilities. All rooms have television points. Resident rooms are individually decorated and personalised with items of furniture and personal possessions, which is encouraged as an aid to maintaining independence and choice.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.