Rose Court supports 10 adults with learning disabilities autism and other associated complex needs, who require varying levels of support. We are on hand to provide 24 hour support where necessary, although many of the people we support enjoy independent lives where they go to college or have a job. The individuals at Rose Court have a genuine relationship with staff members and a clear mutual respect; each individual has a nominated "key worker" and benefits from monthly key worker meetings where they are given the opportunity to resolve and discuss any problems as well as plan those all important social events.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.