Located in the village of Harefield, Uxbridge, Coppermill Care is an elderly care home providing residential care and care for people living with dementia. Care is provided across two floors and the care home has accommodation for up to 52 people. We support people with a range of needs, from those who simply require companionship or support with daily living, to people who need specialist dementia care. Read more about the types of care we offer.
The fact that it is purpose-built means that the rooms were designed to be both comfortable and accessible. Care is provided across two floors, with 52 single bedrooms and a variety of shared spaces, activity areas and lounges, as well as functional spaces.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.