Build on Belief is a peer-led registered charity that provides socially based befriending and support services, at the weekend and outside of traditional opening hours, for individuals who have, or have had substance use issues. It is intended to offer an interactive form of mutual aid, based around activity rather than support groups.
We provide a peer to peer service that does not follow a specific model of recovery but uses the learning of staff and volunteers in recovery to support others seeking to deal with the substance use issues. Our service provision is mapped against the five ways to wellbeing. We provide hot food, activities and one to one peer support in every of our 7 service.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.