Haven is a beautiful residential care home, located in an attractive residential area of Pinner in Middlesex.
Nestled in the heart of Hatch End, the care home is a stone’s throw from Harrow Arts Centre and Pinner Memorial Park, which has a beautiful lake as well as an ornamental garden.
Our dedicated team provides a range of care and support for our residents, including residential care, dementia care and respite care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.