High Cross House supports up to nine people with learning disabilities including those with autism and Down's syndrome. There is a named key worker system in place and everyone has an individual person-centred plan, which is constantly evolving to meet their needs. We promote independence in all aspects of daily life and encourage people to make decisions and choices about their lives and the running of the home through Priory Adult Care’s monthly "Your Voice" feedback meetings. We operate an open door policy, and families and friends are always welcome and are often involved in social and recreational events with us.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.