The experienced team at St Vincent's House provides personalised nursing and dementia care for older people on a permanent or respite basis. St Vincent's House has a real family feel and everyone is friendly and welcoming.
The home is bright and spacious with beautiful facilities including a comfy cinema room, a vintage tea room café, as well as a sun lounge and activity room. The home and grounds are fully wheelchair accessible, so residents can enjoy relaxing in large garden space, or even getting involved in the weeding and planting.
Residents at St Vincent's House have their own unique, personalised care plans, which are continually monitored and updated to account for any changes to care needs or personal wishes.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.