Linden Lodge is a service for 10 adults with mental health problems. We provide a safe and supportive environment where individuals can progress through their care pathway in order to lead a more independent and fulfilling life. Our service is run by an experienced manager, who is supported by a team of trained support workers. We believe in a multidisciplinary approach to care, which is why we work closely with other professionals including social workers, chiropodists, opticians and community psychiatric nurses. We hold the philosophy that each person should take the lead in their care programme. We understand that each person has different needs, interests and hobbies, which is why personal input is so important.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.