Certified by Macmillan Cancer Information and Support Centre - Smithfield, London • Jun 28, 2026
Non-Profit OrganisationVolunteer OrganisationMacmillan Cancer
The Macmillan Cancer Information and Support Team are located in the West Wing ground floor. We provide a confidential free drop in service to anyone affected by cancer patients, family or friends. We also visit patients on the wards. We offer emotional support and practical advice that is right for you. We are staffed by a Cancer Information Nurse Specialist,Macmillan Information and Support Manager, a Macmillan Support Worker and Trained Volunteers. We offer a warm welcome in an informal space where you and your loved ones can feel listened to, helped, supported and informed. We work closely with Toynbee Welfare and Benefits Advice service who provide patients with welfare and benefits advice on the wards and in the centre.
Details
Wheelchair accessible entranceAvailable
Wheelchair accessible restroomAvailable
Wheelchair accessible seatingAvailable
Location
Certified by Macmillan Cancer Information and Support Centre - Smithfield, London • Jun 28, 2026
Macmillan Cancer Information and Support Centre - Smithfield, London
Macmillan Cancer Information Centre St Bartholomews Hospital, London, LND
You can phone the Macmillan Support Line - 0808 808 00 00. We offer confidential support to people living with cancer and their loved ones. If you need to talk, we’ll listen. If you would like to talk to someone in a language other than English, we also offer an interpreter service for our Macmillan Support Line.
Find out how our money advisers can help you access benefits you may be entitled to if you are living with cancer or supporting someone with cancer. You can call the Macmillan Support Line on 0808 808 00 00.
A cancer diagnosis can have many financial implications. Here you can find frequently asked questions about claiming benefits, getting help with living costs and managing your finances if you're impacted by cancer.
We are here for you if you have questions about cancer, managing money or you need emotional support. Just call 0800 808 00 00.
Our local cancer support search in partnership with the Cancer Care Map is here to help. Whether you are looking for support with being diagnosed or help with how you are feeling.
Our free Macmillan Buddy service is here for you. We'll match you with someone who understands what you're going through, and they'll give you a weekly call.
How it works >
1. You sign up to register your interest.
2. We'll get in touch to find out what support you need.
3. We'll find a Macmillan Buddy who suits your needs.
4. You'll get a weekly telephone or video call
With Macmillan's Free Will Service, you can have your will written for free by one of our trusted will writing partners or solicitors. You can leave a gift in your will with Macmillan, but this is optional.
There are so many ways to get involved. Whether it's minutes or months, hours or days, the time you give really does matter.
Frequently Asked Questions About Macmillan Cancer Information and Support Centre - Smithfield, London
What Number Do I Call To Talk To A Cancer Specialist?
Call the Macmillan Support Line on 0808 808 00 00 (open 7 days a week, 8am to 8pm. Opening times may vary for different specialist teams).
What Support Is Available To Help With The Cost Of Living?
You can find support information here https://www.macmillan.org.uk/cancer-information-and-support/get-help/cost-of-living or by calling 0808 800 00 00
Where Can I Make A Complaint About Macmillan Cancer Support?
You can find out more about make a complaint here https://www.macmillan.org.uk/about-us/contact-us/make-a-complaint
Does The Macmillan Website Have Live Chat?
Yes, you can use the live chat option from 8 am to 8 pm every day.
What Number Do I Call For Welfare Rights Advice?
You can call 0808 808 00 00 - availability times are Monday-Friday, 8am-8pm, Saturday-Sunday, 9am-5pm
What Number Do I Call For Energy Advice?
You can call 0808 808 00 00 - availability times are - Monday-Friday, 8am-6pm
What Number Do I Call If I'm Outside The UK?
If you're calling from outside of the UK you can contact us on +44 207 091 2230. We are unable to advise on healthcare systems overseas.
How Much Do Calls Cost To Macmillan Cancer Support?
Calls to Macmillan's Support Line on 0800 808 0000 are free on all UK landlines and UK mobile phones.
Calls may not be free from business accounts. You should check with your provider whether there will be a charge for calling before you make the call.
Please note that calls to these numbers are not free when made from phones based outside the UK. If you're calling from outside of the UK or your mobile is registered outside of the UK, you can contact us on +44 207 091 2230.
We are unable to advise on healthcare and welfare systems overseas.
Does Macmillan Cancer Support Have A Forum?
If you or someone you care about has been diagnosed with cancer, we're here to help on the Macmillan Online Community - https://community.macmillan.org.uk/
Are There Cancer Support Resources In British Sign Language?
Yes, we produce cancer information in BSL and can help you to use the Macmillan Support Line - https://www.macmillan.org.uk/cancer-information-and-support/get-help/in-your-language/british-sign-language-bsl
Do You Provide Cancer Information In Different Languages?
Yes please find cancer information in a range of different languages here https://www.macmillan.org.uk/cancer-information-and-support/get-help/in-your-language
Where Can I Find Information About Macmillan's Cancer Centres?
You can find out more information about our Macmillan Cancer Centres here https://www.macmillan.org.uk/cancer-information-and-support/get-help/centres
Where Can I Find Out About Macmillan Grants?
Macmillan Grants are small, one-off means-tested payments to help with the extra costs that living with cancer can bring. You can find out more information here https://www.macmillan.org.uk/cancer-information-and-support/get-help/financial-and-work/macmillan-grants or by calling 0808 808 00 00 between Monday to Friday, 8am to 8pm & Saturday to Sunday, 9am to 5pm
What is the Macmillan Support Line and how can I reach it?
The Macmillan Support Line offers free cancer support and can be reached at 0808 239 5724, open 7 days a week from 8 am to 8 pm.
What are the opening hours of the Macmillan Cancer Information and Support Service office?
The office is open Monday to Friday from 10:00 am to 4:30 pm and closed on weekends.
Where is the Macmillan Cancer Information and Support Service located?
It is located at St Bartholomews Hospital (Ground Floor, West Wing), West Smithfield, London, EC1A 7BE.
Are calls to Macmillan Cancer Support free?
Calls to the Support Line on 0808 808 0000 are free from UK landlines and mobiles. Calls from outside the UK or business lines may incur charges.
Does Macmillan provide cancer support resources in different languages or British Sign Language?
Yes, Macmillan offers cancer information in various languages and British Sign Language to support diverse needs.
What types of support services does Macmillan Cancer Information and Support Service offer?
They provide cancer information, counselling, complementary therapies, benefits advice, grants advice, and support groups.
Is the Macmillan Cancer Information and Support Service wheelchair accessible?
Yes, the facility has wheelchair-accessible entrances, seating, and restrooms, including unisex accessible restrooms.
What nearby public transportation options can help me get to Macmillan Cancer Information and Support Service?
St Barts Hospital and Smithfield Ambulance Station nearby offer transportation services, and TfL Santander Cycle Hire provides bike rental options for easy access.
Are there any nearby places to relax or have a meal before or after visiting the Macmillan Cancer Information and Support Service?
Yes, you can visit 21 West café or Beppe’s Cafe nearby for coffee and meals, or enjoy West Smithfield Garden and Smithfield Rotunda Garden for a relaxing outdoor experience.
Can I visit any nearby historical or cultural sites around the Macmillan Cancer Information and Support Service?
Nearby attractions include the Barts Heritage museum, St Bartholomew’s Hospital Museum, and the Sir William Wallace Memorial monument, which offer interesting cultural and historical experiences.
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