Ivy Grove in Chingford is a luxurious care home that offers the ideal setting for personalised care of the highest standard. The dedicated team provides residential and dementia care on a permanent or short-term basis.
The home boasts a stunning collection of en-suite bedrooms as well as excellent shared facilities for residents to enjoy including stylish lounges, a welcoming café and a hair and beauty salon. The landscaped garden is a beautiful space for peaceful relaxation.
The team take pride in living up to the excellent reputation they have built within the local community, and the General Manager and senior team are always keeping up-to-date with the latest training and knowledge to ensure residents always receive the best care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.